WHAT: Duty Manager WHEN: ASAP REPORTS TO: Assistant General Manager LOCATION: Seven Dials Market, Covent Garden SALARY: 14.20 / hour PLUS Tronc HOURS: 40

Job Description

This role is responsible for ensuring the day-to-day of Seven Dials Market operations runs smoothly, working with the AGM to ensure all health and safety practices are implemented fully. Stakeholder management, quality control (this includes eating!) and customer engagement are some examples of responsibilities..

You will be the first point of contact for KERB members within the Seven Dials Market. You will need to  understand their businesses, monitor and support them in improving their overall performance including compliance, sales growth and levels of customer service. Taking ownership of the market, ensuring all front and back of house areas are in keeping with the operational standards set out by KERB and Seven Dials Market.  Working on a rota basis to cover all trading periods ensuring compliance to operational standards and licence agreements.

Being part of a team of Duty Managers you will be an ambassador for KERB and Seven Dials Market working with 3rd party suppliers such as security and cleaning to ensure that the service level agreements are achieved. You will assist the events team in staging events including set-up, execution, management and communications. You will engage with traders and customers to deliver London’s greatest street food hall.


  • Supporting the General Manager in all aspects of the operations to ensure the smooth running of the business at all times
  • Oversee the day to day operation and ensure the market is operated to the highest standards daily
  • Customer service focused
  • Positive and flexible attitude, with the ability to think laterally and willing to problem solve
  • Ensure the traders and on-site team are complying with the legal and health and safety (including food safety) responsibilities and expectations that are set out for them and all health and safety practises are adhered to.
  • H&S and F&S knowledge is essential 
  • To assist the management team in all other managerial duties as requested
  • Implement incentives for the team, do team briefings, monitor & evaluate performance
  • Queue management and customer engagement – being the voice and face of KERB/ Seven Dials Market on the ground
  • Manage the team on the floor during service and support the bar where needed
  • Support and assist with operating and maintaining the market to maximise profitability whilst ensuring that standards and policies are maintained
  • Acting as a Brand Ambassador for KERB within the Covent Garden community
  • Finance reporting 
  • Adhere to opening and closing procedures – continuously look to improve
  • Proactive management of tenants performance and standards
  • Ensure clear communication channels between KERB and traders
  • Promoting new ideas and ways of thinking and operating across the markets.
  • To ensure that all cleaning duties are completed by the team – cleaning schedules adhered to stringently
  • Support by training new team members to KERB’s standards


  • Experience of working in a large space and high volume environment
  • Ability to work evenings and weekends
  • Positive and flexible attitude, with the ability to think laterally and willing to problem solve.
  • An openness to rolling up your sleeves and pitching in from time to time on non-designated areas of the business
  • An interest in KERB,  the street food industry and wider food scene of London
  • Innate understanding of relaxed, high-end hospitality
  • Ability to communicate and conduct oneself in a clear, diplomatic and authoritative manner


  • You will receive 20% off food and drink at Seven Dials Market, KERB Markets and 15% food and drink at the National Theatre. 
  • Perks at Work – access to 30,000+ national & local employee discounts
  • Full training and chances for progression – including personal training budget
  • Medicash
  • Access to Hospitality Action (Employee Assistance programme)
  • CODEapp annual membership
  • Classpass
  • Team Socials 

To Apply:

If this role sounds like a bit of you, we want to hear from you so get in touch today!

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