WHAT: Operations Director WHEN: ASAP REPORTS TO: COO LOCATION: KERB HQ (Shoreditch) SALARY: £65k

Job Description

KERB is a membership organisation dedicated to the incubation and acceleration of London’s most innovative and delicious street food businesses. KERB runs exceptional street food markets, one-off food events, bars, workshops, consultancy, and has developed a successful corporate catering wing.

KERB Events are the go to street food provider to Superbloom at the Tower of London, Festival of Speed at Goodwood, delivering bar operations for Guns & Roses at Tottenham Hotspur, Elton John at Watford FC all the way to the magical Christmas Light Trail at Kew. We are the listed street food provider for events at some of the most iconic venues in London.

To oversee the day to day working and develop the operations of KERB Events. The Operations Director is responsible for identifying, analysing, implementing and maintaining effective methods across the business so that it runs to its maximum productivity.

When people choose KERB Events they should be thinking: proper food, great people, enhancers of space, flexible, great operators, relievers of stress/pain, knowledgeable, progressive, doers.  It is the job of the Operations Director to ensure the effective delivery of this.

ROLES & RESPONSIBILITIES

OPERATIONS

To assume full responsibility for the day to day operations of KERB Events, including:

  • Team management, clear resource planning processes and career progression
  • Review of all current operational procedures, with a view to amend and create new processes where appropriate
  • Review current transport suppliers and logistical processes with a view to reduce cost across the business
  • Manage warehouse and distribution centre including managing the team
  • Ensure high quality of delivery across all KERB Events sites, events and activations
  • Manage supplier relationships and commercial agreements where appropriate
  • Working across departments to make sure that overarching operational procedures are being adhered to
  • Joining the dots of the operations and logistics of all departments

PRIVATE EVENTS

  • Review current private event systems, processes and communication internally between the private events and operations team
  • Review current private event systems, processes and communication to improve how information is disseminated externally to traders, clients and venues
  • Review how client tastings are currently being conducted and how we can professionalise and streamline these

FINANCIAL MANAGEMENT

  • Reviewing current financial systems and implementing cost control strategies across the business to maximise departmental profit
  • Responsible for all financial admin for Operations and Bars
  • Managing annual financial targets and KPI’s
  • Attending regular finance focused meetings and contributing to profit and loss forecasts on a monthly / quarterly basis
  • Meeting monthly with the Finance Director to discuss headlines, progress, targets and plans

HEALTH & SAFETY

  • Review all H&S policies and delegate responsibilities
  • Ensure H&S systems are role appropriate, maintained and implemented to the highest standard
  • Review Ops teams H&S qualifications and training

MANAGEMENT OF THE BARS & OPS TEAM

  • Provide supportive and effective leadership and management of staff within areas of responsibility
  • 1-1 meetings – Ensuring these happen regularly (ideally weekly) with those directly managing
  • Appraisals – held annually to ensure everyone is working productively and healthily
  • Ensuring each member of staff working in the team has a relevant job spec and at least annual objectives
  • Identifying and organising / delivering training with staff where required
  • Setting target / KPI related bonus initiatives, distributing effectively amongst the team and monitoring/reporting on a weekly/monthly basis
  • Tackling issues such as missed targets, behaviour and / or work within the team deemed unsatisfactory, informally and formally where appropriate

PERSON SPECIFICATION

  • Someone that has worked in hospitality, restaurants, events and bars would be a real bonus
  • Positive and flexible attitude, with the ability to think laterally and willing to problem solve
  • An interest in the street food industry and wider food scene of London
  • A hands-on person who can hit the ground running
  • An openness to rolling up your sleeves and pitching in from time to time on non-designated areas of the business – particularly on site
  • Full completion of each job to the end and clear explanation of delegated duties to others
  • Contributing to wider KERB plans in regular team meetings


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