WHAT: Recruitment & Office Coordinator WHEN: ASAP REPORTS TO: Senior People Manager LOCATION: National Theatre, Southbank SALARY: £30K

Job Description


The National Theatre, one of the UK’s leading arts venues, reaches millions of people each year through live and digital programming, creating and sharing performances in London, across the UK and internationally. The organisation strives to be accessible, inclusive and sustainable. It empowers artists and craftspeople to make world-leading work, inspires young people, and works with communities. Based in the heart of London’s South Bank, the venue is home to multiple performance spaces and is attended by over a million people annually, operating year-round to provide a welcoming space for audiences and visitors alike.

KERB’s vision is to create opportunity and joy through great food, from the kerb up. We operate markets, one-off events, workshops, consultancy, bars, a food hall in Central London and have developed a successful corporate catering arm, KERB Events Ltd.

KERB Events Limited is a joint venture with Compass Group UK. As part of this partnership, KERB Events Limited will become the sole F&B provider for this high-profile performance venue in central London, looking after all public-facing catering as well as internal hospitality and commercial events.


Reporting to the Senior People Manager, you will be responsible for the day to day recruitment of all Hospitality and Events staff, including posting jobs, following up on roles constantly, ensuring the candidates have an amazing experience, hosting Recruitment Open Days and keeping up with communication in all directions.  You will also be the main point of contact for Agency staffing across this venue for KERB.  You will ensure that the office and people have everything we need in order to run smoothly, you’ll coordinate new starters and help set up tech equipment and you will assist with organising our social and cultural events.


  • Responsible for day to day recruitment of all hospitality and events staff (e.g. chefs, event hosts, bar staff, waiting staff, customer service assistants) for KERB to include posting job roles on our system, Harri, following up with roles daily, hosting weekly Recruitment Open Day sessions, keeping in contact with candidates to manage their expectations, scheduling interviews and escalating any issues to the People Operations Manager or Senior People Manager
  • Coordinating all agency and new starters with NT Security and Stage Door
  • Supporting the People Operations Manager with onboarding and preparing for inductions, including diary management and organisation, this will include organising and running tours of the National Theatre as well as supporting with getting all necessary paperwork filled out ahead of time and all necessary equipment has been set up ready for the new starter’s first day (laptop, phone, calendar, Slack, Flow)
  • Acting as main point of contact with Constellation, the agency we use for agency staff, on a daily basis ensuring that deadlines are met with regard to payroll, requests for staffing, timesheets are being signed off regularly and without delay etc
  • Supporting on all things office – if we are low on stationery, or printer cartridges, you will liaise with the necessary departments/suppliers to ensure the office can continue to run smoothly
  • Supporting People Operations Manager to deliver our Culture agenda e.g. organising our team socials including monthly Team Breakfasts and other events as part of our programme, and coordinating the HR calendar adding key dates, anniversaries and celebrations. This may also involve creating/designing materials like surveys, information sheets, training slides etc.
  • Supporting the People Operations Manager with the Leavers/Offboarding process, as necessary, in a way that ensures that all leavers remain positive ambassadors of KERB wherever they move onto
  • Supporting Senior People Manager with ad hoc administrative tasks, as required
  • Live and breathe our core values and company ethos in everything you do and say to help develop a positive, open and inclusive culture
  • Supporting with reporting HSE hazards, accidents, incidents, illness and diseases in line with our safety protocols and living the safety first culture, acting as an example at all times
  • Supporting the whole team to ensure we meet all legal and company requirements for fire, food safety, health, safety and hygiene


  • At least 1 years experience in a similar role in a fast paced environment would be preferable
  • Experience of working in a commercial venue would also be an advantage
  • Strong administrative skills including working with Excel, using PowerPoint and Word
  • A real understanding of the importance of staying organised in order to exceed expectations and meet deadlines
  • Be able to manage own time, prioritising and juggling multiple projects within deadlines- delivering on all of the above
  • Strong attention to detail
  • High level of discretion, confidentiality and professionalism with handling sensitive data and information
  • Experience of working as part of a busy HR department
  • Here to help attitude- we are better as a team
  • Passionate about food and admin!
  • Positive and flexible attitude, with the ability to think laterally and problem solve
  • Be willing to roll up your sleeves and pitch in from time to time on non-designated areas of the business
  • Outstanding hustle and heaps of energy!

This list is in no way exhaustive and the incumbent may be asked to perform other tasks to help out the KERB family (within reason!)

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